Return Policy

All information on how to send back your order (entirely or partly) to us can be found here.

1. Download our return form print it, fill it in and enclose it to your return.
2. Make sure to pack the goods safely and send them to the following address:
   
   
   Merchcowboy GmbH & Co. KG
   Retoursendung
   Friedrich-Ebert-Straße 7
   48153 Münster
   
   
3. Order a shipping contractor of your choice. You bear all charges of the return shipping.
4. Refunds will be credited to your denoted banking account. Exceptions are made for PayPal-payments. They will be credited to your PayPal-account.
5. Processing the returns can take up to 14 days, but in most cases it is done faster.